Privacy Policy – Cleveny.com

This Privacy Policy describes how Cleveny (“Cleveny”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from cleveny.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). This Privacy Policy applies initially to users located in the United States and is designed to be compatible with future expansion to the European Union and the United Kingdom.

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.]

  1. Information We Collect

The personal information we collect depends on how you interact with the Site and the Services.

  • Contact details: such as your name, billing and shipping address, email address, and phone number.
  • Order and payment information: such as products purchased (including Skin Care, Beauty Tools, Body Care, Hair Care, Oral Care, and Wellness items), order history, payment method details processed by our payment providers, and transaction identifiers.
  • Account information: if you create an account, we collect your username, password, and any preferences you choose to store in your profile.
  • Customer support information: content of messages you send us via contact forms, email, or chat, including attachments and any additional details you voluntarily provide.
  • Usage data and device information: such as IP address, browser type, operating system, device identifiers, the pages you visit, the time and date of your visit, referring/exit pages, and clickstream data.
  • Cookies and similar technologies: we use cookies, pixels, and similar tools to remember your preferences, understand how you use the Site, and personalize your shopping experience.

You may choose not to provide certain information, but this may limit your ability to use some features of the Services (for example, placing an order or creating an account).

  1. How We Use Your Information

We use your personal information for the following purposes:

  • Providing and improving the Services: to process your orders, arrange shipping, manage returns and exchanges, maintain your account, recommend products (for example in our Skin Care or Hair Care categories), and improve the performance and content of the Site.
  • Customer support: to respond to your questions, requests, or complaints, and to provide technical assistance.
  • Marketing and promotions: to send you marketing communications (where permitted by law), show you personalized offers and recommendations, and measure the effectiveness of our campaigns. You can opt out of marketing emails at any time by using the unsubscribe link in the email.
  • Analytics and personalization: to understand how users interact with the Site, improve navigation and usability, and personalize content and product suggestions.
  • Security and fraud prevention: to protect the Site, detect and prevent fraud, unauthorized transactions, and other illegal or harmful activities.
  • Legal and compliance: to comply with applicable laws, regulations, and legal processes, and to enforce our Terms of Service.
  1. Cookies and Online Tracking

We use cookies and similar tracking technologies to operate and improve the Site, remember your preferences (such as language, region, or items in your cart), and analyze traffic and usage patterns. Some cookies are essential for the proper functioning of the Site, while others are used for analytics and advertising.

Most web browsers accept cookies by default. You can usually set your browser to remove or reject cookies. If you disable cookies, some features of the Site may not function properly.

If you are browsing from a U.S. state or country that recognizes the Global Privacy Control (GPC) signal, we will treat GPC as a valid opt-out signal where required by applicable law.

  1. How We Share Your Information

We may share your personal information with the following categories of recipients:

  • Service providers: such as hosting providers, payment processors, shipping and logistics partners, customer support platforms, email and marketing tools, analytics providers, and security vendors who process information on our behalf under contractual obligations.
  • Business and marketing partners: where necessary to provide joint services or run co-branded promotions, subject to their own privacy policies.
  • Professional advisors and legal authorities: such as lawyers, auditors, regulators, or law enforcement agencies when required by law or to protect our rights or the rights of others.
  • Corporate transactions: in connection with any merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

We do not sell your personal information in the traditional sense. Where applicable privacy laws consider certain sharing for targeted advertising as a “sale” or “sharing”, you may have the right to opt out of such activities as described below in the “Your Rights” section.

  1. International Transfers

Cleveny is operated with a business presence in France and serves customers in the United States and, in the future, the European Union and the United Kingdom. Your personal information may be transferred to, stored in, or processed in countries outside your country of residence, which may have different data protection laws.

Where required by law (for example, for EU/EEA data subjects under the GDPR), we will implement appropriate safeguards for international data transfers, such as the use of Standard Contractual Clauses or equivalent mechanisms.

  1. Data Retention and Security

We retain your personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period depends on the type of data and the purpose for which it is used.

We use reasonable technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

  1. Your Rights

Depending on where you live, you may have some or all of the following rights under applicable data protection laws:

  • Right to access: to request confirmation that we process your personal information and to receive a copy of that information.
  • Right to correction: to request that we correct inaccurate or incomplete personal information.
  • Right to deletion: to request that we delete your personal information, subject to certain exceptions (for example, where we must retain data for legal reasons).
  • Right to restriction or objection: to ask us to limit or stop certain processing activities.
  • Right to data portability: to request that we provide your personal information in a structured, commonly used, and machine-readable format, and to transfer it to another controller, where technically feasible.
  • Right to opt out of certain sharing or targeted advertising: where applicable law grants such rights, including in certain U.S. states and under the GDPR.
  • Right to withdraw consent: where we rely on consent to process your information, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

You can exercise these rights (where available) by contacting us using the details in the “Contact Us” section below. We may need to verify your identity before responding to your request. You may also be entitled to lodge a complaint with your local data protection authority if you believe your rights have been violated.

  1. Children’s Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can delete it as appropriate.

  1. Third-Party Websites

The Site may contain links to websites or services that we do not own or control. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons. When we make changes, we will post the updated Privacy Policy on the Site and update the “Last updated” date at the top. Your continued use of the Services after any changes become effective means you accept the revised Privacy Policy.

  1. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your rights, you can contact us at:

Email: info@cleveny.com
Website: cleveny.com